Animo USA Policies
EIN
Currency
All transactions are processed in USD.
Shipping and Delivery Policy
Free Shipping
Customer Service Policy
Animo USA is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange, Returns, and Refunds Policy
Exchange and Return Policy
USAnimo.com is committed to your satisfaction. If at any time up to 30 days from your date of purchase you are not satisfied with your purchase, you may return your purchase for exchange or refund. On discounted items sales are final, only credit or exchanges available, no returns accepted.
Merchandise may be returned for any reason within 30 days from the date of purchase.
If you require an exchange, every effort will be made to exchange your item for the size and color you request.
If the requested item is not available, you will have the option to choose another item of comparable value.
Merchandise must not be worn, altered, or washed.
Merchandise must be in its original packaging or garment bag with all original tags attached.
Shipping and handling charges are not refundable.
Exchange and Return Process
Please contact us at 303-317-3484 or sales@usanimo.com to notify us of your return. You will be issued a return authorization number. This number is necessary to process your return.
Return your items via a track-able, insured shipping method to:
USAnimo.com 10470 S Progress Way #105 Parker, CO USA 80134
You will receive an email once your return has been processed.
Refunds and Processing Time
If your package arrives at USAnimo.com within the 30-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from USAnimo.com.
Security
When purchasing your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us .
