Classic Equine Equipment

Shipping and Delivery Policy

LTL/FREIGHT: It is the responsibility of the receiver to open and inspect all packaged products at the time of delivery.

OBVIOUS FREIGHT DAMAGE: If a shipment is received with obvious freight damage, REFUSE the shipment. If you choose not to refuse shipment, the shipment must be signed “Received as Damaged” and contact Classic Equine IMMEDIATELY, in order, for Classic to file a damage claim. If the shipment was not signed for as damaged where obvious freight damage has occurred, it will hamper the ability of the claims process. Customer has 24 hours from receipt of receiving shipment to contact Classic about obvious freight damage. Classic reserves the right to request photographs of any damages for claims purposes.

SHORTAGES: All claims for shortages on shipment must be received within (90) days of receipt of shipment.

FORKLIFT: Customer must make arrangements to unload your order from the truck or trailer. Most orders come in by Semi Truck. Delivery drivers will not be able to unload the order. Pallets commonly weigh between 2000 and 5000 lbs. Shipment size can be from 4’ x 4’ to 12’ x 8’ depending on your order. We recommend using a forklift with the appropriate lift qualifications and 6’ forks. Any Additional freight charges incurred due to customer delay after shipment, will be passed directly to customer.

Exchange, Returns, and Refunds Policy

1. Three (3) Year Warranty Against Structural Defects. The equipment furnished hereunder is warranted to be free
   from defects in material and workmanship which result in structural failure of any of the components manufactured by Vendor, for a period of three (3) years from date of delivery of the goods to the Customer. This Limited Warranty does not extend to any components not manufactured by the Vendor.


2. Warranty Claim Procedures. Customer agrees to timely comply with the following procedures in order to facilitate Vendor’s prompt attention to, evaluation of and repair or replacement of any defective component(s):
   (a). Customer will notify Vendor in writing promptly after Customer’s discovery of any structural failure of the component(s) provided by Vendor. Written notice may include notice by E-mail, facsimile, ordinary or certified mail directed to Vendor at the address of its principal place of business set forth in the sales contract.
   (b). Upon Vendor’s receipt of said notice, Vendor shall have the option of inspecting or engaging a third party agent, representative, expert or contractor to inspect the component(s). If it is reasonably practicable to ship the component(s) to Vendor at reasonable expense, then at Vendor’s request the Customer shall promptly ship the component(s) to the Vendor for purposes of inspection. Otherwise, Customer will cause the component(s) to be made available to the Vendor or its agents, representatives, experts and contractors, at a mutually agreed upon date, time and place.
   (c). In lieu of Vendor’s inspection, or at any time prior to, during or subsequent to any such inspection, Vendor may request and Customer will provide to Vendor reasonable photographic or other written or tangible documentation of the defective component(s) and/or documentation evidencing any structural failure of the component(s).


3. Remedies - Vendor Repair or Replacement. Upon Vendor’s confirmation (in accordance with the foregoing procedures) of any defect resulting in structural failure of the component(s), Vendor will, at its option and expense, undertake one of the following remedial actions within thirty (30) days after such determination: (a). repair the defective component(s); or (b). replace the defective component(s); or (c). provide the Customer with replacement component(s). Vendor agrees to prioritize the servicing of warranty claims over existing orders, to the maximum extent reasonably practicable. If the Customer requests warranty service other than during Vendor’s usual business hours, such service will be provided promptly by Vendor when and to the extent reasonably practicable, on a good faith effort basis, provided that Vendor may at its option charge the Customer for warranty services rendered outside of its usual business hours, based upon Vendor’s then current hourly rates and terms for service. Customer’s sole and exclusive remedy under this Warranty will be limited to such repair or replacement, and only with respect to the component(s) determined to have a defect resulting in structural failure of the component(s).


4. Exclusions - Misuse/Unauthorized Modifications or Repairs/Third Party Damage. The Warranty stated herein is contingent upon the proper use of the component(s) at all times after delivery to the Customer; i.e., this Warranty shall not apply to component(s) which Vendor shall determine to have been misused, abused or used for any purpose beyond the ordinary and usual purposes for which the component(s) is/are intended. Furthermore, in the event that the component(s) are or have been repaired or modified by any person or entity other than Vendor or Vendor’s authorized contractor(s), Vendor may, at its option, declare this Warranty null and void. This Warranty shall not apply to any damage caused by Customer or by any third party in the course of loading, unloading or installation of the components, nor shall this Warranty apply to any other damage otherwise caused at any time by any third party.


5. Representations. The representations contained in this Warranty are exclusive and supersede any other representations or warranties made in any brochures, manuals, catalogs, product literature or other materials provided by or through Vendor. Furthermore, no representations, whether oral or written, of any of Vendor’s representatives may be relied upon as a substitute or modification of the exclusive limited Warranty provided herein.


6. Exclusivity of Remedy. THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL VENDOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY DEFECT IN THE COMPONENT(S), INCLUDING BUT NOT LIMITED TO ANY DAMAGED BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY, AND IRRESPECTIVE OF WHETHER VENDOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE RIGHT TO RECOVER DAMAGES WITHIN THE LIMITATIONS SPECIFIED HEREIN IS CUSTOMER’S EXCLUSIVE ALTERNATIVE REMEDY IN THE EVENT THAT THE REMEDY PROVIDED HEREIN FAILS OF ITS ESSENTIAL PURPOSE.


7. Severability. If any part of the terms and conditions stated herein is held void or unenforceable by any court of competent jurisdiction, any such part, to the extent void or unenforceable shall be treated as severable, and the remaining terms and conditions hereof shall be deemed modified so as to remain enforceable to the maximum extent possible, consistent with any such holding.


8. Integration into Sales Agreement. This Limited Warranty is a part of and shall be integrated and incorporated by reference into the terms of the original sales agreement entered into between Customer and Vendor, said sales agreement being collectively represented by the original written Sales Order, drawings (if any) and this Warranty.

Customer Service Policy

Classic Equine Equipment is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.