ExionPro

Shipping and Delivery Policy

We offer worldwide shipping with the help of FedEx & Amazon Prime to have your items delivered to your doorstep within 4 to 7 working days once fulfilled.

USA
- Orders below USD 48
USD 14.99 – Express Shipping
- Orders above USD 48
FREE – Express Shipping
- Buy with Prime Orders (select SKUs in the USA only)
FREE – Amazon Prime Shipping

Australia
- USD 14.99 – Express Shipping (tariffs, if any, paid by customer)

All other countries
- Orders below USD 48
USD 14.99 – Express Shipping (tariffs, if any, paid by customer)
- Orders above USD 48
FREE – Express Shipping (tariffs, if any, paid by customer)

Tariffs & Duties
Most of our products are shipped from our warehouses in the USA, the UK, and India, but tariffs are charged by the importing country based on the origin/manufacturing country of the goods, regardless of the shipping location.
- In the USA, tariffs are included in the product price and are paid by us on behalf of our customers.
- In Australia, no tariffs apply for orders under 1000 AUD.
- In other countries, if tariffs apply, they will be charged upon delivery and are paid directly by the customer.
Please check your country’s tariff rules for more details. For any questions, feel free to contact us.

Exchange, Returns, and Refunds Policy

Return Policy
- You can return your item(s) within 15 days of receipt.
- You will need a receipt or proof of purchase to authorize your return.
- The item(s) must be in the same condition & packaging in which it is received with intact labels.

Q. What is the cost of returning my package?
We do not offer pre-paid return labels allowing you to choose the best rates available from various postal services in your country.

Q. How to start a return?
Please follow the instructions below to start your return.

• Contact us to authorize and inform us of your return. You will need:


• Your order number


• Name(s) of the item(s) you want to return


• Reason for return


• Get a shipping label from the service provider of your choice.


• Share the shipping label with us & attach it to the package. Make sure that any old labels are removed or no longer legible.


• Drop your package at the closest post office or post box.


• As soon as we have received and processed your return, we’ll refund you for the returned product(s).

Please note that you will not receive a refund if we are not intimated about the return or have not received the return label.

Q. Exchange Policy
If you want to exchange a product:

• Please return the product as described in Q. How do I start my return from the USA/IN?


• Place your new order on our website.


• Once your return has been received the refund for your original item will be processed.

Only items of equal value can be exchanged.

Customer Service Policy

ExionPro is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.