Levade Kentucky

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Levade Kentucky offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavor to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

• Your full name


• Your order number


• Reason why you are returning the product


• Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Customer Service Policy

We hope that you love your Levade Kentucky purchase. If for any reason you are not completely satisfied with your purchase we accept returns within 30 days of the original purchase date. Merchandise must be in its original condition - unworn, unwashed with all tags attached. Refunds will be made in the form of original payment within two weeks of receiving your return in our warehouse. Sale or special order items are final sale and cannot be returned for a refund. For questions about your order, shipping or returns please contact us at hello@shoplevade.com.

Shipping and Delivery Policy

We are pleased to offer customers $7 flat-rate shipping on all orders via USPS Priority Mail. USPS Priority Service is generally 2-3 days transit time.