Little Hooves Mini Horse Rescue

Little Hooves Rescue was started at the beginning of 2019 and while fairly new as an organization, the passion and history of rescuing animals spans the entire lifetime of founders Savanah Stuart and Taylor Loew.
Having been involved with rescuing miniatures from the kill pens and auctions in Texas, we are responsible for the rehoming of 40+ miniature horses and donkeys to date.

We gladly accept donations, whether monetary or goods/services and average 5 new minis/ month from Texas and neighboring states.

Located in Rancho Santa Fe, CA

Address:1535 Black Walnut Drive, San Marcos

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Shipping and Delivery Policy

Products are delivered United States wide using United States Post (Registered Post). Shipping costs are influenced by the size and weight of the product and your location, exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 2 business days and shipping times are estimated at between 3-10 business days depending on your location within United States. Please be aware deliveries outside of metropolitan areas may take longer. This service will require your signature when the package is delivered. If you are not available at time of delivery, a card will be left for you to collect your package from the nearest Post Office.

Exchange, Returns, and Refunds Policy

Please choose carefully before you buy.

For faulty products, Little Hooves Mini Horse Rescue offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavor to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

Your full name

Your order number

Reason why you are returning the product

Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Customer Service Policy

Little Hooves Mini Horse Rescue is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.

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