Oaklyn Tack
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Shipping and Delivery Policy
Thank you for visiting and shopping at Oaklyn. Following are the terms and conditions that constitute our Shipping Policy.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
Shipping charges for your order will be calculated and displayed at checkout. Rates may vary depending on location and item.
Oaklyn ships to addresses within the U.S. and U.S. Territories. Please email us at whinny@oaklyntack.com for international shipping.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Exchange, Returns, and Refunds Policy
If you need to exchange your order, we ask that you place a new order for the item you want before returning your original purchase for a refund. This will ensure that your exchange item is in stock.
If you have any questions about these policies or more specific questions on how to return items, please send us an email at whinny@oaklyntack.com. We are always happy to answer any questions you may have!
Customer Service Policy
Here at Oaklyn, we want to make you happy! If for some reason you are not 100% satisfied with your purchase you can return the product within 15 days of purchase for a full refund less shipping. While we hope all of our products fit your needs, we’ll try to make it as painless as possible to return something that isn’t quite right.
To initiate a return, please email us at whinny@oaklyntack.com and make sure the item is in like-new condition, with the original packaging and tags.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please note that shipping costs, including return shipping costs, will not be refunded.
If the returned item meets the above standards, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.