Vitafloor
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Shipping and Delivery Policy
Unless otherwise provided in Seller’s quote to Customer, all shipments by Seller are F.O.B. Seller’s facility in Aromas, California. Title and risk of loss of or damage to Products will pass to Customer upon delivery to the carrier at Seller’s facility. Seller’s delivery dates are estimates only. Seller will use commercially reasonable efforts to deliver in accordance with the delivery dates, but may
change those dates as it deems necessary or convenient. In Seller’s sole discretion, Seller may reduce quantities to be delivered, delay shipments, or allocate among Customers. Seller will not be liable for failure to deliver by the estimated dates. Customer may not cancel, delay, or reschedule any order placed with Seller unless Seller consents in writing to such cancellation, delay or rescheduling.
Exchange, Returns, and Refunds Policy
In the event that a Customer wishes to return a Product, the Customer must first contact Seller by telephone and explain the reason(s) for return. Seller may then, in its sole discretion, issue a written return authorization to Customer. Seller is not obligated to accept the return of any Product without having first issued a written return authorization for the specific Product being returned. Any unauthorized Product returns received by Seller will be disposed of by Seller with no credit issued to the returning Customer. All authorized Product returns must be shipped freight prepaid to the location specified on the return authorization. For all authorized returns, Seller will issue credit at the net purchase price paid by Customer minus a $25 restocking fee, provided that: Customer has obtained prior written authorization for all returned Products: all returned Products are in their original packaging and include all original documentation; and Customer has paid Seller in full for all returned Products. Products damaged due to any of the following reasons are ineligible for return: (a) post-purchase wear and tear; (b) use deviating from the user manual provided with the Products; (c) failure to properly maintain the Products; (d) defective maintenance of the Products; and (e) installation, assembly, modification or repair by Customer or third parties. Issuance of credit for returned Products is conditioned upon Seller’s inspection and approval of Products upon their return. If Seller determines, in its sole discretion, that any returned Products are not eligible for return due to any of the foregoing reasons for ineligibility, Customer will not receive a credit for the return, notwithstanding Seller’s issuance of a written return authorization.
Customer Service Policy
Seller warrants Customer that all products sold are free from defects in material and workmanship for a period of 12 months from the date of purchase of the
Customer (“Warranty Period”). Seller will replace any components within the Warranty Period free of charge, which are defective in material or workmanship. This warranty does not apply to any product which has been subjected to misuse, abuse, negligence of accident by the Customer or third parties.